Chapter 0: An offer you can’t refuse



A well built, well groomed redheaded man in a white shirt with a red tie beckons you to read on. His grin is overbearingly enthusiastic that you press the forward key to progress to the prologue

Chapter 1: The First Shift




Chapter 2: The First Customer




Chapter 3: The “service” in customer service




Chapter 4: A change of pace




Chapter 5: A memorable first impression




Chapter 6: Knowing what you want



Break Time: Distraction



Chapter 7: Juggling responsibilities



Chapter 7 part 2: Additional responsibilities


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